Improving Communication Skills through Emotional Intelligence

Thursday, January 22, 2026 | 1PM – 4:45 PM
Live Webinar | 3.5 CEUs
General Admissions: $135 Students: $99
Trainer: Arnold C. Farley, Dr.

Research shows that Emotional Intelligence (EI) is an indispensable skill for your professional success. Without EI, you lack an essential skill for establishing and maintaining successful relationships. In this training, you will learn how to identify and manage your own emotional state in order to perceive, understand, interpret and respond effectively to the emotions of others.

Learning Objectives
After attending the program, participants will be able to:

• List at least two competencies necessary to develop EI
• Discuss at least three components of EI from Bar-on or Goleman’s EI models;
• Apply at least two ways to better manage their and others’ emotions.

Outline:

A. Taking our whole selves to work: Lominger Leadership EI Competencies (selected)

• Listening
• Compassion and understanding others
• Empathy (most critical EI component for successful communication and relationship building)

B. Self-assessment exercise

C. Models:

• Goleman EI (self and relationship management components)
• Bar on EQi model (innate emotional traits: emotional sensitivity, emotional memory, emotional learning ability, emotional processing, problem solving ability

D. Self-awareness exercise

E. Relational awareness exercises

F. Discuss/share; explore with Q and A’s from participants

Participants: All health professionals including Health Educators, Licensed Counselors, Clinicians, Nurses, Psychologists, Students, and the general public.

Participants: Our training is available for all health professionals

Format: The format of the course involves lectures and interactive discussions.

Continuing Education Contact Hours

• Your Health Concierge, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Your Health Concierge, Inc. maintains responsibility for this program and its content.
• This training is approved for a total of 3 entry-level continuing education contact hours (CECH) by the National Commission for Health Education Credentialing, Inc. (NCHEC).
• Center for Wellness Training of Your Health Concierge, Inc., has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7162. Programs that do not qualify for NBCC credit are clearly identified. Center for Wellness Training of Your Health Concierge, Inc., is solely responsible for all aspects of the programs.

FAQs

What’s the refund policy?

• Cancellation 30 days prior to the training = 100% refund
• Cancellation two weeks prior to the training = 50% refund
• Cancellation anytime after two week prior to the training = NO REFUND but payment can be applied to a future training
• If Your Health Concierge, Inc, needs to cancel the training, attendees will have the option of receiving 100% refund or applying their payment to a future training.

Trainer: Arnold C. Farley, Ph.D. Organizational Consultant, Licensed Psychologist & Executive Coach

Dr. Farley is an expert in human behavior, program and organization development, and wellness with over 35 years of professional experience (over 20 years in federal government). His outstanding skills in assessing an organization’s needs, facilitating change and leadership development will holistically enhance individual, team and organizational performance. Assisting in the generation of new ideas, plans, relevant options and effective results for organizational and personal growth, Dr. Farley will improve operations and enhance relationships in your personal and professional life